Everything you need to know before you book.

Booking direct means no commission is paid to an OTA, so we pass part of that saving straight to you — direct bookings are always priced at or below the OTA rate, and you deal with our family personally from the first message to check-out.

Yes. All payments are processed by Lodgify, our booking platform, which is fully PCI-compliant. We never see or store your card details, and you can pay by card, Apple Pay or Google Pay.

We accept all major credit and debit cards, along with Apple Pay and Google Pay through our secure booking engine.

Yes, you'll receive an instant confirmation email as soon as your payment is processed, with your reservation details, check-in instructions and our direct contact information.

Standard check-in is from 3:00 PM and check-out is by 10:00 AM. If you need an earlier arrival or later departure, just message us — we do our best to accommodate every guest depending on the calendar.

Most of our properties offer flexible self check-in via a digital lockbox or smart lock, so you're never waiting around. If you'd prefer a personal welcome, we're happy to meet you in person too.

Absolutely — just let us know your flight or travel times and we'll arrange secure luggage storage so you can start exploring Palermo right away.

Palermo applies a small municipal tourist tax per person, per night, which is not included in the room rate and is collected locally at check-in or added to your booking as required by law. The exact amount will be confirmed with your booking details.

Parking availability depends on the property — some homes include private or reserved parking, while others are in pedestrian zones of the Centro Storico with nearby paid parking options. Details are listed on each property page.

Pet policies vary by property. Please check the amenities on the specific listing or message us before booking if you're travelling with a pet.

You'll have our direct WhatsApp number for the full duration of your stay. We personally manage every property, so any issue — from Wi-Fi to maintenance — is typically resolved within the hour.

Cancellation terms are shown clearly at checkout before you confirm payment and vary slightly by property and season. In general, full refunds are available for cancellations made well in advance of arrival — see our Cancellation Policy page for full details.

In most cases, yes — subject to availability. Message us on WhatsApp or by email as early as possible and we'll do everything we can to accommodate your new dates.

We handle everything: professional photography, multi-platform listing, dynamic pricing, guest communication, check-in, cleaning and maintenance. You receive a clean monthly report and payment — see our Property Management page for the full process.

We keep terms straightforward and transparent, and we start with a free, no-obligation property assessment so you can see the potential before committing to anything.